top of page

Refund Policy

A legal disclaimer

At Country Root, we strive to provide high-quality health food products and excellent service. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item arrived damaged, defective, or incorrect.

  • The product was not delivered within the expected time frame.

  • Refund requests must be made within 7 days of receiving the order.

2. Items Not Eligible for Refunds

For health and safety reasons, we do not accept refunds on:

  • Perishable items, including fresh or refrigerated products.

  • Opened or used products.

  • Personalized or custom-made items.

3. Refund Process

To request a refund, follow these steps:

  1. Contact Us: Email info@countryroot.co.za or WhatsApp +27 66 296 2028 with your order details and reason for the refund request.

  2. Provide Evidence: Attach clear photos of the damaged or incorrect item.

  3. Approval & Refund: Once approved, refunds will be processed within [Insert Timeframe] business days via the original payment method.

4. Exchanges

Instead of a refund, you may request a replacement for damaged or incorrect items. Exchanges are subject to product availability.

5. Late or Missing Refunds

If your refund has not been received within the expected timeframe, please:

  • Check your bank or payment account.

  • Contact your payment provider, as processing times may vary.

  • Reach out to our support team for assistance.

6. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page.

7. Contact Information

For refund inquiries, please contact us at: info@countryroot.co.za

bottom of page