Terms & Conditions
A legal disclaimer
Welcome to Country Root ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or purchasing from www.countryroot.co.za, you agree to abide by the following terms. Please read them carefully.
1. General Information
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These Terms and Conditions apply to all visitors, users, and customers.
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By using our website, you confirm that you are of legal age to make purchases or have parental consent.
2. Products and Services
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Our website offers health food products for purchase. Information provided about products, including descriptions and nutritional details, is for informational purposes only and should not replace professional medical advice.
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We reserve the right to modify, update, or discontinue products at any time without prior notice.
3. Ordering and Payments
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By placing an order, you agree to provide accurate billing and shipping details.
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Payments are processed securely through trusted third-party providers. We do not store payment information.
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Prices listed are subject to change. Taxes and shipping fees may apply.
4. Shipping and Delivery
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We aim to process and ship orders within 1 business day. Delivery times may vary based on location.
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We are not responsible for delays due to external factors, such as courier issues or customs regulations.
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Please review our Shipping Policy for more details.
5. Returns and Refunds
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Due to the nature of health food products, returns are only accepted for damaged or incorrect items.
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Refunds or replacements are processed upon review. Customers must contact us within 7 days of receiving their order.
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See our Refund Policy for details.
6. User Conduct
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Users must not misuse the website, including engaging in fraudulent transactions, posting harmful content, or violating intellectual property rights.
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We reserve the right to suspend or terminate accounts that violate these terms.
7. Privacy and Data Protection
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Your personal data is handled in accordance with our Privacy Policy.
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We do not sell or share your information without your consent.
8. Intellectual Property
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All content, including text, images, and trademarks, belongs to Country Root or its licensors. Unauthorized use of our materials is prohibited.
9. Limitation of Liability
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We strive to provide accurate information and high-quality products, but we do not guarantee that all information on the website is error-free.
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We are not liable for any indirect damages or health-related concerns arising from product use. Users should consult a healthcare professional before making dietary changes.
10. Changes to These Terms
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We may update these Terms and Conditions periodically. Continued use of our website signifies acceptance of any changes.
11. Contact Information
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If you have any questions about these Terms and Conditions, please reach out to us at: info@countryroot.co.za